Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is Palau Güell?

Palau Güell is a mansion in Barcelona designed by architect Antoni Gaudí for industrialist Eusebi Güell, completed between 1886 and 1890.

Why is Palau Güell significant?

It is one of Gaudí’s early masterpieces and is part of the UNESCO World Heritage Site “Works of Antoni Gaudí.”

Where is Palau Güell located?

It is located in the El Raval neighborhood at Carrer Nou de la Rambla, 3-5, Barcelona.

How many floors does Palau Güell have?

The building has seven floors in total.

What are the architectural highlights of Palau Güell?

Notable features include parabolic arches, intricate iron gates, a starlit party hall ceiling, and a blend of stone, iron, and ceramic resembling Renaissance palaces.

Is Palau Güell wheelchair accessible?

Yes, there is a lift and wheelchair loan service available for visitors with reduced mobility.

Are guided tours available at Palau Güell?

Yes, guided tours and audioguides are available to enhance the visitor experience.

Can I take photos inside Palau Güell?

Photography for personal use is allowed without flash or tripod, but commercial photography requires prior authorization.

Are food and drinks allowed inside Palau Güell?

No, food and beverages are not permitted inside the mansion.

Is Palau Güell suitable for children?

Yes, Palau Güell offers educational visits and workshops tailored for school groups.

When is Palau Güell open to visitors?

Opening hours vary seasonally, generally from 10:00 AM to 8:00 PM in summer and until 5:30 PM in winter.

Does Palau Güell offer any language support for visitors?

Yes, audio guides and video guides are available in multiple languages including Catalan, Spanish, and English, with sign language options.

Is there a gift shop at Palau Güell?

Yes, the gift shop offers handcrafted items related to Palau Güell and Gaudí.

What is the best way to reach Palau Güell by public transport?

The closest metro station is Liceu on Line 3, with several accessible bus lines also serving the area.

Can I visit the roof terrace at Palau Güell?

Access to the roof may be closed during adverse weather conditions like rain or strong wind.

Are pets allowed inside Palau Güell?

Pets are generally not allowed, except for service animals.

Is there security at Palau Güell?

The site is monitored with video surveillance for visitor safety.

Are there facilities for families with babies?

Yes, baby changing facilities and baby carrier loans are available on site.

Does Palau Güell have any restrictions on equipment like selfie sticks?

Selfie sticks are prohibited inside the mansion for safety and preservation reasons.

What makes the iron gates at Palau Güell unique?

The wrought iron gates feature intricate designs symbolizing seaweed, horsewhips, and Catalan cultural emblems.